Privacy Policy

Welcome to Tigerkart.in (“we,” “us,” “our,” or “Tigerkart”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://tigerkart.in.

Please read this Privacy Policy carefully. By accessing or using Tigerkart.in, you agree to the collection, use, and disclosure of your information as described in this policy.

1. Information We Collect

We collect personal information to provide, improve, and secure our e-commerce services. The types of data we collect include:

A. Personal Information You Provide Directly

• Account & Identity Data: Name, email address, phone number, delivery address, billing address, and account credentials (passwords).
• Transaction & Payment Data: Order history, payment details (processed securely via regulated third-party payment gateways; we do not store full credit card/debit card details on our servers).
• Communication Data: Customer service inquiries, feedback, reviews, and survey responses.

B. Automatically Collected Information

• Device & Technical Data: IP address, browser type, operating system, device identifiers, and network connection details.
• Usage Data: Pages viewed, products searched for, items added to cart, session duration, and clickstream data.
• Location Data: Approximate location derived from your IP address or precise geolocation (if permitted by your device settings).

C. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking tools to maintain cart functionality, personalize your experience, analyze web traffic, and deliver targeted advertising. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal data for the following legitimate business purposes:

• Order Fulfillment: Processing orders, handling payments, arranging shipping, and delivering products to your address.
• Customer Support: Resolving technical issues, processing returns/refunds, and responding to inquiries.
• Personalization: Recommending relevant products, deals, and promotional offers tailored to your interests.
• Platform Security: Detecting, preventing, and mitigating fraudulent transactions, security breaches, or legal violations.
• Marketing & Communications: Sending promotional updates, newsletters, and SMS/WhatsApp notifications (you can opt out at any time).
• Legal Compliance: Complying with applicable statutory requirements, tax regulations, and lawful government requests.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties under strict confidentiality agreements for essential business operations:

1. Logistics & Delivery Partners: Third-party courier companies (e.g., Delhivery, Blue Dart, India Post) to fulfill product shipments.
2. Payment Processing Gateways: RBI-regulated payment processors (e.g., Razorpay, Cashfree, Paytm) to securely process financial transactions.
3. IT & Cloud Service Providers: Third-party hosting, database management, and analytics providers that maintain our platform infrastructure.
4. Legal & Regulatory Authorities: When required by law, court order, or government authority to protect legal rights, prevent fraud, or ensure public safety.

4. Data Security & Storage

• Security Measures: We implement reasonable security practices and procedures (including SSL encryption, secure socket layers, and restricted access controls) to protect your data against unauthorized access, loss, or misuse.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, settle disputes, or comply with statutory retention obligations under Indian law.

5. Your Rights & Choices

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

• Access & Correction: You can view, update, or correct your personal details directly through your Tigerkart account dashboard.
• Consent Withdrawal: You may withdraw your consent for promotional emails or marketing communications by clicking the "Unsubscribe" link in our emails or updating your communication preferences.
• Account Deletion: You can request the deletion of your account and associated personal data by reaching out to our Grievance Officer, subject to mandatory legal and financial record-keeping requirements.

6. Third-Party Links

Our Platform may contain links to third-party websites or services (such as external brand links or social media platforms). Tigerkart.in is not responsible for the privacy practices or content of external third-party sites. We encourage you to review their respective privacy policies.

7. Children's Privacy

Tigerkart.in is intended for users who are legally capable of entering into binding contracts under the Indian Contract Act, 1872. We do not knowingly collect personal data from minors (under 18 years of age) without verified parental/guardian consent.

8. Grievance Officer & Contact Details

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business operations. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.